There are three Level queues in the system
with subqueues at the L2 level. These queues are L1Escalation, L2Escalation
(contains subqueues also) and L3Escalation.
A new ticket is created at the Level1
Escalation queue (L1Escalation) instead of Raw.
I have done the following to activate the
autoresponder.
Admin > in the queue section, click on
L1Escalation and select the ‘default reply (auto reply/new ticket).
but it doesn’t work L (rest everything is
working perfectly).
####A good test is to try
to create an email ticket manually in the admin console. l###
Do you mean creating an
e-mail/phone ticket.
Nikhil
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 8:46
PM
To: otrs@otrs.org
Subject: AW: [otrs] Auto Responses
We have to do this one
step at a time.
Is the ticket created,
when yes in which queue.->
Then in this queue the
auto response must be set to send the desired response ->
MAIL CHECK – CAN
OTRS SEND MAIL – THIS IS A MUST TO KNOW
A good test is to try to
create an email ticket manually in the admin console. This will prove
that the OTRS system can send mails at all
Or
You can select to forward
a portion of a ticket to someone per email.
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION NUMBER
3vk4xshbx6
Cargo Future
Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49
6543 983 113
Fax +49
6543 983 119
Mobil: +49 151 12 12 8934
Email: shawn.beasley@dlh.de
-----Ursprüngliche
Nachricht-----
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Nikhil Parva
Gesendet: Freitag, 17. März 2006
13:38
An: 'User questions and
discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses
The
problem is with autoresponder for new tickets.
We want
the user to be sent a mail automatically from the OTRS system when a new ticket
is created.
It’s
not working.
Nikhil
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 8:25
PM
To: otrs@otrs.org
Subject: AW: [otrs] Auto Responses
Are you taking about the default reply, another autoresponder, or
all?
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION
NUMBER 3vk4xshbx6
Cargo Future Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12 12 8934
Email: shawn.beasley@dlh.de
-----Ursprüngliche
Nachricht-----
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Nikhil Parva
Gesendet: Freitag, 17. März 2006
13:22
An: 'User questions and
discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses
I have
done all the of these. The system is running very well but the autoresponder
does not work.
Nikhil
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 8:16
PM
To: otrs@otrs.org
Subject: AW: [otrs] Auto Responses
What have you configured, exactly?
POP Master POP3 Account must be entered to receive emails
Mail account for the system must be configured to send mail
Queue must be programmed to send the autoresponse.
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION
NUMBER 3vk4xshbx6
Cargo Future Communications GmbH
Geb. 1335
55483 Hahn-Flughafen
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12 12 8934
Email: shawn.beasley@dlh.de
-----Ursprüngliche
Nachricht-----
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag von
Nikhil Parva
Gesendet: Freitag, 17. März 2006
12:27
An: 'User questions and
discussions about OTRS.org'
Betreff: RE: [otrs] Auto Responses
Hello
all,
Even
I’m experiencing the same problem. I have configured the auto response
for new tickets but it’s not working.
Please
help.
Thanks,
Nikhil
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of shawn.beasley@dlh.de
Sent: Friday, March 17, 2006 7:01
PM
To: otrs@otrs.org
Subject: [otrs] Auto Responses
Hi all,
When and how can I use
the default closed -> new ticket auto response?
Vielen Dank,
Shawn Beasley
Support – IT
LPID LPI000077664
VERIFICATION
NUMBER 3vk4xshbx6
Tel.
+49 6543 983 113