[otrs] ACL to show a Service only to a Group

4 Nov 2010

      Hi

My customer wants to show a Service only to a certain group under any
AgentTicket form. I tried to accomplish it the following way withuot
success. Could you please help me out finding my mistake? thanks! Here are
the ACLs tried:

    $Self->{TicketAcl}->{'ACL-hide-SLA-for-Problem-Mngmnt'} = {
        # match properties
        Properties => {
            # current ticket match properties (match always)
        },
        # return possible options
        PossibleNot => {
            # possible ticket options
            Ticket => {
                Service => ['Administracion de Problemas de TI'],
            },
        },
    };

   $Self->{TicketAcl}->{'ACL-show-SLA-for-Problem-Mngmnt'} = {
       # match properties
       Properties => {
           User => {
              Group_rw => ['ProblemManagers',
                           ],
                   },
         },
       Possible => {
              Ticket => {
                 Service => ['Administracion de Problemas de TI'],
           },
         },
     };

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia