To answer your first question I simply modified the template for that page to change the combobox to have only one option rather than retrieving from the database.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sarper SARIDAL
Sent: Tuesday, 27 October 2009 2:59 AM
To: otrs@otrs.org
Subject: [otrs] Customer ticket screen [Urgent]

Hi all,

Is it possible to disable the TO field while creating a ticket?

Or set it as a predefined field and not allow users to change... (hashed field)

2 nd question is it possible to set service type field to a MUST field.

It is really urgent for me if someone has an answer or a workaround solution it will be great!

Sarper