Paolo,
It is hard to you estimates on your questions. I guess there is no real
limit to how many postmaster email accounts are supported by OTRS. I guess
that it can get tricky if you would really like to pop 230 accounts every X
minutes.
It also depends of course on the load, if there are only a couple of emails
per mailbox per day it probably would not be so bad.
I would recommend a different scenario: set up one mailbox for OTRS to use.
Now forward emails for all the email accounts you would like to use in OTRS
to this new mailbox. Do filtering based on the 'to' address in the emails to
dispatch to different queues. This way you do not have to worry about
checking all the different mailboxes, because there is just one you work
with. Will be a lot easier on the administration and for sure better for
performance.
Your hardware requirements will very on a lot of factors, the main ones will
be: number of concurrent agents using your system, and number of tickets in
your database. If you use recent hardware, with a two web server setup and a
well tuned environment you can probably serve hundreds maybe thousands of
concurrent users. Is there anyone on the list wanting to share facts on the
hardware they use?
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Feb 25, 2009 at 10:43, Paolo Epifani wrote: Hi
I'm new in the otrs project.
I'm considering to use otrs as Ticket Request System but I have some big
question.
I work for a Government company that has several public email accounts to
which people can post information requests.
I've counted these email accounts... They are about 230. So, in your experience...
- how many postmaster email accounts can support otrs? There is a limit?
- what hardware requirements for this scenario?
- have you encountered memory problems using otrs? Regards
Paolo Epifani _______________________________________________ PAOLO EPIFANI
_______________________________________________ Città di Torino - Settore Servizi Telematici
Redazione Web - Indirizzo: Via Meucci, 4 - 10121 TORINO
- Piano: 4, Ufficio 422
- Telefono: +39 011 4430559
- Fax: +39 011 4430583
- E-mail: paolo.epifani@comune.torino.it
- Web site: http://www.comune.torino.it
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