8 Apr
2003
8 Apr
'03
11:42 p.m.
Hi Jake, On Tue, Apr 08, 2003 at 11:37:17AM -0400, Covert, Jake wrote:
When using the responses that can be made available to a queue, it puts the text at the bottom of the message with all of the ticket email reply history at the top (this can be a lot, if the ticket has had some activity).
Is there a way to put the response text at the top the email that's generated?
For example: Kernel/Config.pm [...] $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"Signature"} '; [...]
Jake
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 1:41am up 51 days, 11:03, 6 users, load average: 1.99, 1.40, 0.78