Erol YILDIZ wrote:
Hi, Hi Erol,
I couldn't run otrs 1.3.1 over SuSE 9.1. I installed the rpm package without any problems but when I try to goto http://localhost/otrs/installer.pl it says permission denied and I have these lines in my error log of apache.
[Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/CustomerFAQ.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AgentTicketLink.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/System/Encode.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminAutoResponse.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/Mail/Field.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs/Kernel/cpan-lib/MIME/Parser/Reader.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminCustomerUserGroup.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Config/Modules.pm [Fri Oct 1 13:03:05 2004] -e: Apache::Reload: Can't locate /opt/otrs//Kernel/Modules/AdminPostMasterFilter.pm [Fri Oct 01 13:03:05 2004] [error] [client 10.0.0.247] (13)Permission denied: access to /otrs/index.pl denied
I read a similar email that was replied from Martin saying to restart apache but it doesn't work. Seems your webserver has not all needed permissions. Does $OTRS_HOME/bin/SetPermissions.sh fix that?
Any ideas?
thanks HTH
Gerold