On 21.06.2010, at 16:22, Ruslan wrote:

Can any one tell me the way how automatically LOCK ticket on agent created it ?

If you DO NOT define an owner during ticket creation the ticket is not locked.

Freundliche Grüße / Kind regards

Nils Leideck

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Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com