Hi,

I have been “studying” otrs from various months before making it operative but I didn’t found an explanation or example

on how to put an additional field in ticket creation.

I need to add a simple field like “contact phone number” .

I try with the FreeText Option but I noticed that I can’t edit it on the agent front end so if a customer made an error I can’t correct it,

i should send another mail to have it corrected while it could be more useful to edit this simple field.

I verify that there are some free text field on the agent front end which are editable but I didn’t found how to enable the same

field in the ticket creation on the customer front end.

Is there someone that had this need/issue ?

Thanks in advance to all the list for every suggestion,

Bye

Cristian Marchionni