18 Nov
2010
18 Nov
'10
2:19 p.m.
Gerald Young wrote :
If you are receiving large volumes of tickets, this may not be as effective as implementing procmail http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_in..., which handles tickets instantly.
Hi Gerald, thanks for writing this article. I always wanted to know how to do it the procmail way and didn't know this article yet. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123