[otrs] Problem with LDAP auth -Need CustomerID!!!

20 Sep 2007

      hi,

i'm searching now 3 hrs and can't find the error. i did the setup for
ldap auth in the config.pm. The LDAP Auth. works, but after the logon, i
receive the following error:

Fehler: Need CustomerID!!! 
Kommentar: 
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Sep 20
11:42:08 2007

Message: Need CustomerID!!!

Traceback (4519): 
Module: Kernel::Output::HTML::Layout::CustomerError (v1.48) Line: 3308
Module: Kernel::Modules::CustomerTicketOverView::Run (v1.42) Line: 72
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.20) Line: 704
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.37) Line: 47

My config:

   # #########################################################
    # CUSTOMER Auth
    # #########################################################

    # This is an example configuration for an LDAP auth. backend.
    # (take care that Net::LDAP is installed!)
     $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
     $Self->{'Customer::AuthModule::LDAP::Host'} = 'MeinDC';
     $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=company,dc=local';
     $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group xyz to use otrs)
    #$Self->{'Customer::AuthModule::LDAP::GroupDN'} =
'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
    #$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
    # for ldap posixGroups objectclass (just uid)
    #$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';
    # for non ldap posixGroups objectclass (full user dn)
    # # $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

    # The following is valid but would only be necessary if the
    # anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'domain\username';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';

    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
    $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '(mail=*)';

    # in case you want to add a suffix to each customer login name, then
    # you can use this option. e. g. user just want to use user but
    # in your ldap directory exists user@domain.
#    $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';

    # Net::LDAP new params (if needed - for more info see perldoc
Net::LDAP)
    $Self->{'Customer::AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

     # CustomerUser
    # (customer user ldap backend and settings)
    $Self->{CustomerUser} = {
        Name => 'LDAP Backend',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
#            # ldap host
            Host => 'meinDC',
#            # ldap base dn
            BaseDN => 'ou=company,o=local',
#            # search scope (one|sub)
            SSCOPE => 'sub',
#            # The following is valid but would only be necessary if the
#            # anonymous user does NOT have permission to read from the
LDAP tree
            UserDN => 'domain\user',
            UserPw => 'meinpassword',
#            # in case you want to add always one filter to each ldap
query, use
#            # this option. e. g. AlwaysFilter => '(mail=*)' or
AlwaysFilter => '(objectclass=user)'
            AlwaysFilter => '(mail=*)',
#            # if your frontend is e. g. iso-8859-1 and the charset of
your
#            # ldap server is utf-8, use this options (if not, ignore
it)
            SourceCharset => 'utf-8',
            DestCharset => 'utf-8',
#            # die if backend can't work, e. g. can't connect to server
            Die => 1,
#            # Net::LDAP new params (if needed - for more info see
perldoc Net::LDAP)
            Params => {
                port => 389,
                timeout => 120,
                async => 0,
                version => 3,
            },
        },
#        # customer uniq id
        CustomerKey => 'uid',
#        # customer #
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['uid', 'cn', 'mail'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
#        # show now own tickets in customer panel, CompanyTickets
        CustomerUserExcludePrimaryCustomerID => 0,
#        # add a ldap filter for valid users (expert setting)
#        # CustomerUserValidFilter => '(!(description=gesperrt))',
#        # admin can't change customer preferences
        AdminSetPreferences => 0,
#        # cache time to life in sec. - cache any ldap queris
        CacheTTL => 0,
        Map => [
#            # note: Login, Email and CustomerID needed!
#            # var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly
            [ 'UserSalutation', 'Title',      'title',           1, 0,
'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'givenname',       1, 1,
'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'sn',              1, 1,
'var', '', 0 ],
            [ 'UserLogin',      'Username',   'uid',             1, 1,
'var', '', 0 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1,
'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1,
'var', '', 0 ],
            # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids',
1, 0, 'var', '', 0 ],
            [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0,
'var', '', 0 ],
            [ 'UserAddress',    'Address',    'postaladdress',   1, 0,
'var', '', 0 ],
            [ 'UserComment',    'Comment',    'description',     1, 0,
'var', '', 0 ],
        ],
    };

[otrs] Problem with LDAP auth -Need CustomerID!!!

Pascal Rebsamen