Rif: Re: [otrs] Agent add Note and notifications

Yes, but the customer didn't receive an email. It's only able to view note. I would like to notify the customer when a note is added! Davide Salvador Manzo Inviato da: otrs-bounces@otrs.org 09/03/2007 17.20 Per favore, rispondere a "User questions and discussions about OTRS.org" Per "User questions and discussions about OTRS.org" CC Oggetto Re: [otrs] Agent add Note and notifications You should also be able to change the note to note-external with the same effect. On 3/9/07 04:01, "David Sexton" wrote:

Hi Davide,

From my understanding, the purpose of notes is to add data to the ticket that agents can see, but the customer cannot. The 'Compose Answer (email) adds information to the ticket like a note, but also sends it to the customer.

Dave

-----Original Message----- From: Davide Bortolini [mailto:Davide.Bortolini@dopla.it] Sent: 09 March 2007 11:02 To: otrs@otrs.org Subject: [otrs] Agent add Note and notifications

Hi, when i add a note to a ticket, by default the owner is notified. Is it possible to notyfy the customer too that someone added a note??