Re: [otrs] upgrade issue - no tickets displayed anymore

Ok, i replaced the entire HTML folder and i still am no further. Please see screenshot of whats occuring http://img175.imageshack.us/img175/249/ticketissue.jpg Appreciate the help so far. thanks for any help. Neil On Tue, Mar 16, 2010 at 6:03 PM, Gator SLP wrote:

Hello,

On Tue, Mar 16, 2010 at 4:56 PM, Guillaume Rehm wrote:

...

Normally, if you upgrade by RPM files, you have a report after rpm -Uvh and you have list of warnings.

An other way is to delete all /opt/otrs/Kernel/Output/HTML files and to copy it from tar ball. But you will lost all your theme modifications. Not settings.

Le 16/03/2010 16:28, Gator SLP a écrit :

Hello,

Thansk for reply. Can you be a bit more specific as to what steps you took to resolve. What files did you replace. All i can find is that the theme's are not supported from 2.3 to 2.4 so i set theme to standard but that has not fixed issue. still getting empty tickets. i also removed the AgentTicketQueue.pm and replaced it. That gave me the ticket frames but no contents within each ticket are shown. Must be something else that needs renewed.

thanks for any help.

On Tue, Mar 16, 2010 at 12:17 PM, Gator SLP wrote:

...

Hello friends,

today on our test system i tried to upgrade OTRS. i went from ITSM Core 1.2.2 to 1.2.3 using the packet manager. Then i installed OTRS 2.4.7. Restarted OTRS. went back to packet manager and it now allowed me to upgrade all packages to 1.3.2 (general catalog, itsm core, and addtional packages). Did another restart of otrs.

Now when i log in i have the new dashboard which shows the brief display of the tickets but when i go to any of our queues or click on any ticket from the dashboard i see nothing. I just have the queue at the top and a blank display below.

Appreciate any help or ideas as to whats gone wrong, im unable to find anything in support doc's, hence why i ask for your experience and knowledge.

Neil Simpson

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