Re: [otrs] CustomerTicketZoom article sort order

Hey Roy, thanks a lot! Your solution works like a charm. Have a nice day -----Ursprüngliche Nachricht----- Von: otrs [mailto:otrs-bounces@lists.otrs.org] Im Auftrag von Roy Kaldung Gesendet: Freitag, 14. Februar 2020 20:50 An: User questions and discussions about OTRS. Betreff: Re: [otrs] CustomerTicketZoom article sort order Hi Jens,

On Feb 14, 2020, at 1:53 PM, Jens Köhler wrote:

Changing the source code would be fine aswell, but until now I wasn’t successful in finding the corresponding code parts.

you have to change Kernel/Modules/CustomerTicketZoom.pm, all file locations are relative from the OTRS home directory: - create the folder structure Custom/Kernel/Modules/ - copy Kernel/Modules/CustomerTicketZoom.pm to Custom/Kernel/Modules/CustomerTicketZoom.pm - insert after line 138 this: @ArticleList = reverse @ArticleList; Should be from: my @ArticleList = $ArticleObject->ArticleList( TicketID => $Self->{TicketID}, IsVisibleForCustomer => 1, DynamicFields => 0, ); my @ArticleBox; to my @ArticleList = $ArticleObject->ArticleList( TicketID => $Self->{TicketID}, IsVisibleForCustomer => 1, DynamicFields => 0, ); @ArticleList = reverse @ArticleList; my @ArticleBox; Good luck, Roy -- Roy Kaldung --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs