If I change the Follow up option to New Ticket or Reject, won’t that change it for all follow ups, not just when the ticket is closed?  I still want follow ups to be available but only while the ticket is open.

From: LQ Marshall [mailto:qmarshall@inetspace.net]
Sent: Wednesday, January 13, 2010 1:55 PM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Tickets ReOpening

On 13.01.2010, at 00:37, Christopher Ross wrote:

Is there any way to disable the reopening of tickets by email once they are already closed? <snip>

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Log in with admin rights, go to ADMIN:QUEUES, select the queue in question and modify the follow-up option as needed.

LQ