Marius Flage wrote:
Nils Breunese (Lemonbit) wrote:
They are implemented in OTRS AFAIK (we don't use them). They are called FreeText fields. You can find these settings in the reference, but I don't know if there's a good explanation of setting this up in the docs (I believe you need to update your database tables as well). The mailinglist archives may help you if you search for FreeText.
Hm, I see this is implemented as three static variables [1]. Maybe not the design decision I'd go for, but ok :) Looking at the table 'ticket' in the database I see the following fields:
| freekey1 | varchar(80) | | freetext1 | varchar(150) | ... | freekey8 | varchar(80) | | freetext8 | varchar(80) |
So this basically supports 8 custom fields? But I guess it's better than nothing.
I believe you can use more (up to 16 at least?), but maybe then you'll have to add them to the database yourself (and maybe modify some file(s)?).
I'll check the mailing list archives if I can find any more information about this. Thanks :)
Good luck. Maybe someone who actually uses FreeText fields can tell you more about them. Nils Breunese.