hi, in the config files I found the entry: # UncountedUnlockTime # (don't count this hours as unlock time - weekdays: Mon,Tue,Wed,Thu,Fri,Sat,Sun;) $Self->{UncountedUnlockTime} = { Fri => [ 16,17,18,19,20,21,22,23 ], Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Mon => [ 0,1,2,3,4,5,6,7,8 ], }; I changed it to: # UncountedUnlockTime # (don't count this hours as unlock time - weekdays: Mon,Tue,Wed,Thu,Fri,Sat,Sun;) $Self->{UncountedUnlockTime} = { Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Mon => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Tue => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Wed => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Thu => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], Fri => [ 0,1,2,3,4,5,6,7,8,18,19,20,21,22,23 ], }; But I don't really know what results to expect. What are these entries for? What about the ticket-age? Thanks in advance Tobias