On Wednesday, March 10, 2004 7:14 PM
Paul Stigaard
Robert Kehl replied:
No, sorry, we do not currently provide means from withtin OTRS to get where you want to.
I've noticed references to different levels of importance on a 'to-do' list in the archives. Is this one of those "yeah, it would be nice but we have no priority on when to get to it" features, or is there any chance it's placed a little higher for future versions?
At current, we do not plan to heavily integrate statistical functionalities in OTRS in the next release. Sorry, maybe later.
Most people construct raw SQL queries for use in reporting tools Well, while I have some SQL, even MySQL, experience, I'm certainly no DBA.
You needn't be. Search the lists archives for your wishes, you'll certainly find some hooks at least. SQL is not that difficult nor is the databse structure of OTRS. See: ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.2-database.png for a start. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388