Thx, but i need the change to be by default. I mean, that the person who writes the note automatically become the owner of the ticket.
I coudnt understand where to change this.
Thanx!!!!!!!!!!!!!!!!!!!!!!!!!!!
From: marco.vannini@gmail.com
Date: Wed, 19 Aug 2009 17:47:09 +0200
To: otrs@otrs.org
Subject: Re: [otrs] FW: Change owner
Hi Alan,
I think that it works as aspected. Note can be added by anyone (there is either a dedicated permission per user on a queue). To change ownership you should use http://xxx/otrs/index.pl?Action=AgentTicketOwner&TicketID=2974 ( a link in detail view of a ticket named "owner" [en/us])
HTH
ciao.
MV
On Wed, Aug 19, 2009 at 5:33 PM, Alan Creed wrote:
Hi all.
I have a problem. When someone inserts a note, the owner doesnt change. I cant find an option that changes the owner when writing a note, any suggestions will be welcome.
Thanx!!!!!!!!!!!!!!!!!!!!!!!!
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