State type is 'Closed'
State names of type closed are 'Closed Succesful', 'Closed Unsuccesful', etc.
----- Original Message -----
From: Gustavo Azambuja
To: User questions and discussions about OTRS.org
Sent: Thursday, December 06, 2007 10:48 AM
Subject: Re: [otrs] Sending notficiations to customers only upon closing aticket
not, this work. the State TYPE is closed.
On Dec 6, 2007 6:51 AM, grauflut wrote:
2007/12/5, Gustavo Azambuja :
> thanks!!!!!!!
> In version 2.2.4, the line (4192) is:
>
> Before:
> if (!$Param{SendNoNotification}){
>
> After:
> if (!$Param{SendNoNotification} && $State{TypeName} eq 'closed' ){
>
But that line will never match, will it? State names are "closed
successful" and "closed unsuccessful", which is never "eq 'closed'"...
--
Cheers,
Peter.
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--
Saludos,
Gustavo Azambuja - Linux User: 275813
http://gazambuja.ideas3.com
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