Thanks Lars that is very helpful. :-)

 

I have 2.2.5 on the Production Server (Apache) and 2.3.3 (Windows) on my local machine. Do you think the best thing is to upgrade to 2.4 on both?

 

Also, do the queue structures, states etc. have to be defined to be exactly the same on both machines?

 

And, since we are going to be doing it every few months, does the dump replace with existing data, or append with new data?

 

Thanks again

---

From: Lars Monsees <l.monsees@atlantismedia.de>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thursday, 3 September, 2009 10:45:36
Subject: Re: [otrs] Move data from live server to local version of OTRS

Hi,

> Hiya we want to move the data from our live server to a local version
> of OTRS. For reasons of space/speed as well as to have a backup.

make a backup of your database (sql dump) and import it into your local database.

iirc, you use 2.2 or 2.3 on your production server and 2.4 on your local machine? you should use the same version to avoid problems or the need to update the data.


hth,
Lars

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