Hi Mike, thank you for your answer.
But, I could not find Ticket:: Frontend:: TimeUnits, is it in the group
ticket?
Sergio
Message: 1
Date: Tue, 10 May 2011 22:02:56 +0200
From: Michiel Beijen <michiel.beijen@gmail.com>
Subject: Re: [otrs] Ticket - field Time units (work units)
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <BANLkTikEvMHeea86Tr1Xu0DNNim6dOEk+Q@mail.gmail.com>
Content-Type: text/plain; charset=UTF-8
Hi S?rgio,
You can actually use what fits best for your organization. Some use hours,
other use seconds, most use minutes. You can set the text for the (work
units) field in Admin > Sysconfig, under Ticket::Frontend::TimeUnits.
--
Mike
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