Hi, we have running OTRS version 4.0.6. See:

[root@server tmp]# rpm -qa|grep otrs
otrs-4.0.6-01.noarch

Now I have downloaded new version 4.0.7

[root@server tmp] wget https://www.otrs.com/download-thank-you/thank-you-downloading-otrs-software/?download=/RPMS/rhel/6/otrs-4.0.7-01.noarch.rpm

In order to upgrade. Is enough to run:

rpm -Uvh otrs-4.0.7-01.noarch.rpm

I have searched on OTRS manual and it only showed how to upgrade from an old version 2x, 3x to 4x. But I didn't found how to upgrade to a new patch level.

Thanks.

El Martes 7 de abril de 2015 13:58, Jakub Szczepańczyk <j.szczepanczyk@alfavox.pl> escribió:

Hi,

is it possible to disable "closed succesful" state on states list which
normaly could be set when using answer templates?

--
Jakub Szczepańczyk

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