Re: [otrs] Huge data to encode in JSON cuase Apache 500

16 Jul 2014

      @crythias: Thanks to help me solving this pb ^^

What I want to do is encode a large number of tickets obtained throught the
search lib.

I made the search with personalized params :

$TicketObject->TicketSearch(
  'StateType'                   => ['open', 'new', 'closed'],
'Result'                      => 'ARRAY',
'TicketChangeTimeNewerDate'   => '2014-02-01 00:00:00',
'SortBy'                      => 'Age'
'UserID'                      => '1',
'OrderBy'                     => 'Up'
);

but json failed ...

2014-07-16 14:07 GMT+02:00 Gerald Young :
...
How can one reproduce your experience?
On Wed, Jul 16, 2014 at 8:03 AM, Marwan Rabbâa  wrote:
...
Hi,
In fact, I have made this CGI cause I need to parse / search (via a cron)
on tickets made since ....
Regards,
2014-07-16 13:48 GMT+02:00 Gerald Young :
ddt... or more explanation of why you need to get all your tickets via
...
JSON might be helpful.
On Wed, Jul 16, 2014 at 6:38 AM, Marwan Rabbâa 
wrote:
...
Hi all,
I've setup an OTRS (version 3.1.21) on a 3GB / 2 CPU virtual machine.
I have made a CGI to return a ticket list into JSON.
For this, I use the method TicketSearch. There, I have a hge hash to
output as JSON.
************************
use JSON;
print "application/json";
print JSON->new->encode($Result);
************************
This encoding cause a 500. I have <:Apache2 IO write: (103) Software
caused connection abort> in apache logs.
Is this a memory problem ? How could I solve it ?
Regards,
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