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While viewing an unlocked ticket (or locked ticket you own), on the top menu you should have "Back | Print | Priority |People|[...]", click on Priority there, then change the Priority dropdown in the ticket settings at the top of the pop-up, entering a note below, then clicking Submit at the bottom of the window.
This presumes that access isn't disabled via ACL as mentioned in
another post.
Feeling stupid, but how do I set the priority of a ticket (OTRS6) in
the webinterface?
I do see a "grey rectangle" indicating priority 3 ("normal") but I
can't seem to alter that.
Ralf Hildebrandt
Charité - Universitätsmedizin Berlin
Geschäftsbereich IT | Abteilung Netzwerk
Campus Benjamin Franklin (CBF)
Haus I | 1. OG | Raum 105
Hindenburgdamm 30 | D-12203 Berlin
Tel. +49 30 450 570 155
ralf.hildebrandt@charite.de
https://www.charite.de
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