[otrs] can i know to tracking work my agents?

hi all, i want to ask u, how can i find module or something like that to track my agent's work, cause i want to know progress work and know how fast and good to finish their work... where i can find the modul or menu to tracking work? thx for ur guidaence, - HM - ____________________________________________________________________________________ Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail beta. http://new.mail.yahoo.com