[otrs] LDAP settings work on Windows test server but not on RedHat

9 Aug 2005

      Hi all,

Having finally got OTRS LDAP functions to work on my Windows 2000
Professional test environment, I tried plugging the values into the
config.pm of our live RedHat Linux box which has been running for
months. 

I found that this bit of the code seems OK:

    # ---------------------------------------------------- #
    #                                                      #
    #                   LDAP - RPV 30 June 2005            #
    #                                                      #
    # ---------------------------------------------------- #
    #       For secure LDAP; try host of  'ldaps://xxxx.solar.local';
    #       Customer Authentication
    #       Added by RPV 30 June 2005
    # 
        $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
        $Self->{'Customer::AuthModule::LDAP::Host'} =
'xxxx.solar.local';
        $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=staff,dc=solar,dc=local';
        $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
        $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=xxxx,ou=staff,dc=solar,dc=local';
        $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxx';
    #
    #

OTRS runs fine with this in

Bizarrely, as soon as I plug in the following, which works on the
Windows 2000 test server;

    #       Customer User
    #       Added by RPV 29 June 2005
    #
    # CustomerUser 
    # (customer user ldap backend and settings)
    $Self->{CustomerUser} = {
        Name => 'LDAP Source',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            # ldap host
            Host => 'xxxx.solar.local',
            # ldap base dn
            BaseDN => 'ou=staff,dc=solar,dc=local',
            # search scope (one|sub)
            SSCOPE => 'sub',
            # The following is valid but would only be necessary if the
            # anonymous user does NOT have permission to read from the
LDAP tree 
            UserDN => 'cn=xxxx,ou=staff,dc=solar,dc=local',
            UserPw => 'xxxx',
            # in case you want to add always one filter to each ldap
query, use
            # this option. e. g. AlwaysFilter => '(mail=*)' or
AlwaysFilter => '(objectclass=user)'
            AlwaysFilter => '(objectclass=user)',
            # Net::LDAP new params (if needed - for more info see
perldoc Net::LDAP)
            Params => {
    #
    #           RPV - Normal : 389
    #
                port => 389,
    #
    #          RPV - Secure : 636
    #    
    #                port => 636,
    #          RPV - Default Version : 2                 
                version => 3,
            },
        }, 
        # customer uniq id
        CustomerKey => 'sAMAccountName',
        # customer #
        CustomerID => 'mail',
        CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 600,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        AdminSetPreferences => 0,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown, required, storage-type
            [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], 
            [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
            [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var' ],
            [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
            [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
            [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
            [ 'UserFax', 'Fax', 'facsimileTelephoneNumber', 1, 0, 'var'
],
            [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
            [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
        ],
    };
    #
    #

I get this response:

	Internal Server Error
	The server encountered an internal error or misconfiguration and
was unable to complete your request.

	Please contact the server administrator, root@localhost and
inform them of the time the error 
	occurred, and anything you might have done that may have caused
the error.

	More information about this error may be available in the server
error log.

------------------------------------------------------------------------
--------	

	Apache/2.0.46 (Red Hat) Server at comet2 Port 80

I've tried changing the Params => {version number from 3 to 2 but that
makes no difference.

What have I done wrong?
VERY confused

Rajendrakumar Varsani BSc (Hons)
Tel:   (01904) 455805 (GTN 5138 5805)
Fax:  (01904) 455711 (GTN 5138 5711)
Mobile: 07968 243125
Email:  rajendrakumar.varsani@psd.defra.gsi.gov.uk
Department for Environment, Food and Rural Affairs (Defra)

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[otrs] LDAP settings work on Windows test server but not on RedHat

Varsani, Rajendrakumar (PSD)