Dears, I'm asking again that how can I fill compose email form with customer email. When agents compose email for customer ticket "compose" form is loaded. Email body filled by salutation, signature and response that I wrote before. I want to put customer email address automatically in "To" field. I've checked the source code "AgentTicketCompose.dtl" out. There is a input field "To" and it is filled by value of $QData{"To"}. Unfortunately, in browser I don't see customer email address. Is it possible to edit values of QData matrix? Also where is the declaration of that matrix? Please help me guys, thank you. -- Altangerel Ganbold Plan for the future, because that is where you are going to spend the rest of your life. Mark Twain