On Thu, Apr 15, 2010 at 3:51 PM, Edmond Chan <ccedmond@gmail.com> wrote:

I answer my question and close it now.

The problem is caused by missing Traditional Chinese in the default font file (*.ttf).

The problem disappears after a new ttf file which supports Traditional Chinese words is added in the following path and configuration is updated in SysConfig in UI.

C:\Program Files\OTRS\StrawberryPerl\perl\site\lib\PDF\API2\fonts

Thank you!

Regards,

Edmond

On Thu, Apr 15, 2010 at 8:00 AM, Edmond Chan <ccedmond@gmail.com> wrote:
Resend the following mail because I didn't see it in the mail list...

Who can help?

Thank you!

On Wed, Apr 14, 2010 at 10:59 PM, Edmond Chan <ccedmond@gmail.com> wrote:

Hi all,

I am encountering a print problem of Traditional Chinese. Any help is appreciated.

** Problem
All Traditional Chinese words because rectangle symbols in printed PDF file.

** What I find
After google, seems that PDF::API2 supports Traditional Chinese and don't know why the problem occurs.

** Version
OTRS: 2.4.7
ITSM: 1.3.2

I am evaluating OTRS and see if it can be used in our company. No helpful information is found for this problem in mail list after some search. This problem may be a problem which impacts our decision. Any help is appreciated.

Thank you!

--
Best regards,

Edmond Chan

--
Best regards,

Edmond Chan

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Best regards,

Edmond Chan

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