Re: [otrs] Change default "Empty Answer"

On Tuesday 19 July 2005 14:40, Christian Schoepplein wrote:

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Hello,

On Tue, Jul 19, 2005 at 08:31:41AM -0500, sharif islam wrote:

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On 7/19/05, Hamish wrote: [....]

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I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface.

There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs.

Sorry, I misread you. You might want to look into the System->Signature settings.

Better take a look in the Response settings in the admin area :). There you can change the content of the "empty answer" template.

Thanks for the answers, but when I go to Responses > empty answer > change, it is truly empty, will it use a hard-coded default unless there is something in there? << attach4 >>

You need to go to the admin area, then review your Salutation configuration. The empty answer is a combination of your 'systems standard salutation' which you can change from there, and your signature. _________________________________________________________________ Dating has never been easier - get FREE Match.com membership! http://match.msn.ie/match/mt.cfm?pg=channel&tcid=237596