You can show all the
notes/answers in one screen:
$Self->{'Ticket::Frontend::ZoomExpand'}
= '1';
yes it can be that I misunderstood the question
:=)
Regards,
Peter
Van:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Dave Wojciechowski
Verzonden: maandag 4 december 2006
22:21
Aan: User questions and discussions about
OTRS.org
Onderwerp: RE: [otrs] Agent
Confusion
Hey thanks for the
answer, but I'm not sure how you use that in the notes to see the original
ticket.
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of
shawn.beasley@dlh.de
Sent: Monday, December 04, 2006 1:30
AM
To:
otrs@otrs.org
Subject: AW:
[otrs] Agent Confusion
Hey
Dave,
Von: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] Im Auftrag
von Dave Wojciechowski
Gesendet: Sonntag, 3. Dezember 2006
19:23
An: User questions and discussions about
OTRS.org
Betreff: [otrs] Agent
Confusion
Has anyone run in to this
problem, I find that my agents are adding notes to the tickets and need to
look back at the original issue but there is no way of doing that w/o
opening many windows and many sessions and searching around. Is there
anyway that a preview of the issue can be added to the notes and the
phone call areas like it is in the link section? or is there a better way to
work around this issue?
we use Firefox with the plugin
cooliris to get previews of links wihtin the
ticket.
Greetz,
Shawn
It can
be
that