
21 Aug
2012
21 Aug
'12
8:57 a.m.
Hi all, I’ve added a checkbox dynamic field and we want it to be unchecked by default for all tickets. It would be checked manually by the agents. I’ve set Ticket::EventModulePost###TicketDynamicFieldDefault: · Module => Kernel::System::Ticket::Event::TicketDynamicFieldDefault · Transaction => 1 and Ticket::TicketDynamicFieldDefault###Element1: · Event => TicketCreate · Name => Custom_Field_Name · Value => Unchecked But I get the error in the Subject when I create a ticket: 'Value Unchecked is invalid for Checkbox fields' So, my question is: what default value should I use for checkbox fields? Btw, 'Checked' is not valid either. Kind regards, Juan Clavero