Hi Prafulla, I believe this notification can be done by the agent itself. If you log in as that particular agent and go to the Preferences section in "Mail Notification" you can see the notifications option. Also make sure that agent has updated his mail password properly in the OTRS agent settings. PD Prafulla Kumar H.S. wrote:
Hi,
I have configured OTRS to receive tickets through Helpdesk Queue. When ever new ticket lands on this queue, all the members of this queue should receive notification. Currently, I am noticing that only one member in the list is getting notification. I am looking for some help to overcome this problem.
Regards, Prafulla Kumar
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