Hi, On Wed, Dec 17, 2003 at 09:27:58AM +0100, Eivind Arnesen wrote:
OTRS looks very promising, but I've run into a problem. I cannot answer tickets when i press "empy answer". I'm using the latest otrs rpm on a redhat 9 box.
Here is the message from /var/log/httpd/error_log:
ModPerl::Registry: Can't call method "address" on an undefined value at /opt/otrs//Kernel/System/Email/Sendmail.pm line 88.! [...]
Is it working if you use cgi? [...] You mean without mod_perl? No, I've tried without the perl settings in /etc/httpd/conf.d/otrs.conf. I could really need some help with this one, we are replacing a Advanced Helpdesk from CA with (hopefully) OTRS if we can get it to work soon.
My current apache configuration uses: [...]
It looks fine. However, try to use it without mod_perl, then you will get closer to the error. PS: If you need fast help (a solution). http://otrs.de/ :) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!