9 Mar
2010
9 Mar
'10
7:26 p.m.
I can't find anything that describes how to safely customize a module in OTRS. I want to be able to modify a module and not worry about it getting overridden in a future upgrade. For example, I've made changes to AgentTicketZoom.pm. If I ever upgrade OTRS, it's just going to get replaced. How do I prevent this from happening? Thanks, Justin Noel http://www.calendee.com