I’m using OTRS 5.0.19 and would like to set up a ticket notification email that goes out when a new ticket is created where the CustomerID on the ticket starts with “STU-MCSD-“. I’ve tried using the wildcard STU-MCSD-*
just like I’m using in the generic agent but it doesn’t seem to be working. Does the ticket filter in ticket notification management accept wildcards? I’ve also tried a regular expression which didn’t work either. Is the another way to accomplish this?
Nick