Proxy setting is on Auto Detect

I have tried from 2 other machines and get same results. I can logon as root and as any other agent from my laptop and my desktop.

Which file contains the user account information? Is there something there that I can check?

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Thursday, July 09, 2009 11:27 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Login Account cannot be accessed

Do you have any proxy setting on your browser?
Have you tried from another machine?
Does the OTRS server reply pings from your machine?

Greetings,

Leonardo Certuche

On Thu, Jul 9, 2009 at 11:21 AM, Brad Gayler <bgayler@tdpcorp.com> wrote:

I am getting an error because internet explorer times out saying ‘Internet Explorer cannot display the webpage.

The account shows up in Users, I can reset the password under ‘Lost Password?’, and I am still receiving e-mail notifications.

There is nothing in the Apache log file and there is no OTRS log file. (this may be another issue)

I am NOT using authentication against LDAP or AD at this time.

We are new to OTRS – been running for 4 weeks now.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: Thursday, July 09, 2009 9:50 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Login Account cannot be accessed

Hi Brad,

What kind of timeout error do you get?
Is there something in the Apache error log or the OTRS error log?
Are you using authentication against LDAP or AD?

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Thu, Jul 9, 2009 at 16:54, Brad Gayler <bgayler@tdpcorp.com> wrote:

I cannot get my agent account to login. Am using OTRS 2.3.4 with MySQL on windows 2003 server

All others are able to logon, but I get a timeout error when I try.

Is there something locking it up?

Can anyone help with this?

bgayler@tdpcorp.com

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