make sure autoresponses are attached to all queues.
On Thu, Apr 3, 2014 at 11:29 AM, Alvaro Cordero
Hello,
I am using OTRS 3.3.5 on a CentOS System
I have being trying to make an autoresponse to go out to a customer whenever a new ticket gets created, but it only works when the new ticket is created by email, not when I create a Process ticket nor a Phone Ticket nor an Email Ticket.
Since the autoresponse didn't work I tried with a Notification event for the ticketcreate event, but it has the exact same efect, it only goes out when the ticket is created by an incoming email but not when a phone, email or process ticket is created.
I know you migth say, if the customer is calling give'em the ticket number or send a email afterwards....
Any advice will be appreciated.
-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net
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