Re: [otrs] Ticket Escalation

New and closed successful are mutually exclusive states. On Mar 15, 2013 1:12 AM, "Darshak Modi" wrote:

Hey guys,****

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May be this a silly question, but I am evaluating OTRS and I am not technical that strong.****

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I have created demo tickets, with Queue based escalation, Now I had closed the tickets, their state is new and closed successful.****

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Still I am receiving escalation emails for those tickets? Is it correct behaviour or some configuration mistake?****

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