On Fri, Nov 13, 2009 at 1:01 PM, Dave Lageweg <Dave.Lageweg@tel.io> wrote:

Hi There,

I'm new to OTRS and started yesterday to setup my system.

My setup is as follow:

- OTRS is installed on a Windows 2008 r2 (x64) running on a hyperV server.

- MSSQL2005 is installed on our central DB server in the company.

I did a fresh install in the windows server and installed OTRS 2.4.5 on it. After installation i created the DB called OTRS on my SQL Server with the three scripts supplied with the OTRS installation for MSSQL.

I adjusted the config of OTRS and removed the MySQL entries and put in the following DB entries:

   # MSSQL database settings

   $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Server=SQLSERVER,1433;database=OTRS;uid=OTRS;pwd=PASSWORD;";

   $Self->{"Database::Type"} = 'mssql';

   $Self->{DatabaseUserTable} = 'users';

OTRS is working but the interface is quite slow.

Under Support Assessment I saw the following critical messages:

Check Comment State

Check existing framework tables.
69 Tables Critical

Webserver

Check Comment State

Check if the system uses Apache::DBI.
Apache::DBI should be used to get a better performance (pre establish database connections). Critical

Check if the system uses Apache::Reload/Apache2::Reload.
You should use Apache::Reload or Apache2::Reload to increase your performance. Critical

Check used mod_perl version.
You should use mod_perl to increase your performance. Critical

I already check some things but do not come any further.

For the "Check existing framework tables." I have no idea what to check... anyone?

For the "Check if the system uses Apache::DBI." I created a System DSN on the windows server to the SQL Server.

And in the apache2-perl-startup.pl script i added the following rule:

Apache::DBI->connect_on_init('DBI:ODBC:OTRS', 'OTRS', 'password');

But this didn't improve the situation.

If i do a SQL Benchmark "1 *Normal" i have the following result at the moment:

Result: SQL

Key Value Time Comment

Insert Time: 10000 37 s :-( Should not take more than 5s on an average system.

Update Time: 10000 39 s :-( Should not take more than 9s on an average system.

Select Time: 10000 37 s :-( Should not take more than 6s on an average system.

Delete Time: 10000 35 s :-( Should not take more than 5s on an average system.

Multiplier: * 1

For the "Apache::reload" i have checked the httpd.conf of apache and found the rule:

Include 'C:/PROGRA~2/OTRS/OTRS/scripts/apache2-httpd-new.include.conf'

In this script I found the Apache2::Reload so assume because the include it's loaded but why do i get this critcal warning?

---

   # load all otrs modules

   Perlrequire C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl

   # Apache::Reload - Reload Perl Modules when Changed on Disk

   PerlModule Apache2::Reload

   PerlInitHandler Apache2::Reload

   PerlModule Apache2::RequestRec

   # set mod_perl2 options

   <Location /otrs>

# ErrorDocument 403 /otrs/customer.pl

   ErrorDocument 403 /otrs/index.pl

   SetHandler perl-script

   PerlResponseHandler ModPerl::Registry

   Options +ExecCGI

   PerlOptions +ParseHeaders

   PerlOptions +SetupEnv

   Order allow,deny

   Allow from all

   </Location>

---

For "mod_perl" I found in httpd.conf the following:

# load mod_perl

LoadFile 'C:/PROGRA~2/OTRS/StrawberryPerl/perl/bin/perl510.dll'

So also this looks okay i think...

Anybody any idea how i can solve these issues? and how to speed up my config...

Thanks in advance!

Best regards,

Dave

Telio Nederland B.V. | Veemkade 540 | 1019 HE Amsterdam | Netherlands
Tel: 0320 750400 | E-Mail: nl-info@tel.io | Website: www.tel.io

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Check	Comment	State
Check existing framework tables.	69 Tables	Critical