7 Dec
2006
7 Dec
'06
3:15 p.m.
I wrote:
We have OTRS 2.1.3 installed on CentOS 4. One of our agents discovered today that clicking the CustomerID link on a ticket (which used to give you a list of all the customer's tickets in previous versions) now comes up with a page saying: "You need permissions!"
The problem seems to be worse: when trying to change the customer on a ticket we also get the message "You need permissions!" However, even a user that's in all groups and has all permissions for each group gets this message. Any ideas what could be wrong? Nils Breunese.