I don't remember the exact location under the SysConfig but if you search the archive (probably for rich text would be good) I asked the question back when 3.x was released.<span style="font-family:Prelude, Verdana, san-serif;"><br><br></span><span id="signature"><div style="font-family: arial, sans-serif; font-size: 12px;color: #999999;">L. Marshall<br>-- Sent from Havelock, NC<br></div></span><span style="color:navy; font-family:Prelude, Verdana, san-serif; "><hr align="left" style="width:75%">On Sep 14, 2010 3:35 AM, Daniel Maher &lt;dma+otrs@witbe.net&gt; wrote: <br><br>On 09/14/2010 12:18 AM, Take wrote:
<br>
<br>&gt; However there's a small feature which I couldn't turn off, so is it
<br>&gt; possible to configure OTRS to use only plaintext mails instead of html
<br>&gt; ones? HTML doesn't give us any additional perk and most of the times
<br>&gt; it's more annoying than useful.
<br>
<br>While i don't have an answer for your question, i would like to bump it 
<br>: disabling HTML emails would be great for us as well.<br></span>