From http://forums.otrs.org/viewtopic.php?f=61&t=4779&p=20121:

“please make sure you link services to customer users, or set default services, via Admin > Services”

* the relation between costumer and services is on the section “Customer Users <-> Services” in the admin panel

____________________________________

Felipe Braga

-----Mensagem original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Ferdinandus Rudijanto
Enviada em: sexta-feira, 6 de agosto de 2010 14:58
Para: otrs@otrs.org
Assunto: [otrs] Service items is not shown in ticket form

Dear all

I'm really new in OTRS. I like this application since it helps to manage the IT problems in my company.

Now I just installed the ITSM modules. I saw new fields are added in the ticket form, e.g. Service and SLA. I added Services and SLAs, but when I create a ticket, I don't see the Service and SLA list of values in the combo box.

I really appreciate anybody who can give the solution of this problem.

Regards

Rudi

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