Hello,

 

I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I don’t have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution.

 

I have installed OTRS 2.1.7 using the installer “otrs-2.1.7-001-win32.exe” into the following VMWare Server environment.

 

-          Windows Server 2003 R2

-          768 MB of RAM

-          100 Mb LAN

-          20 GB C: drive

 

[Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations

[Wed Jun 27 12:04:33 2007] [notice] Server built: Jan  9 2007 23:17:20

[Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex.

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads.

[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80.

[Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process.

[Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server.

[Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex

[Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations

[Wed Jun 27 15:26:45 2007] [notice] Server built: Jan  9 2007 23:17:20

[Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process.

[Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid.  : master_main: create child process failed. Exiting.

[Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully.

[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit.

[Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited.

[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting

 

Thank you in advance for any help that can be provided.

 

Thanks,

 

Ron

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