Re: [otrs] remove html code in answer

Dear Jurien, On 19.04.2011, at 10:42, jverhoeff@beckhoff.nl wrote:

I (want to) use the tag in a response template / answer. (Admin --> responses)

But when the previous email (BODY) has HTML-code (most emails these days do) it shows a lot html code in the edit field like (</br>) instead of interpreting this.

Is it possible to remove html from this field? something like RemoveHtml()

This shouldn’t happen at all if the email received is formatted well. Please be so kind and file a bug report for this behavior. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project