OTRS search doesn't distinguish between followup and an agent updating a case, so the following search will bring back open tickets not touched for 2 days.

Search:

Article Create Time (before/after): before 2 days
State: open

But I'm assuming you already tried that before posting to the list?

On 18 April 2013 08:15, Darshak Modi <darshak.modi@elitecore.com> wrote:

How to find that the ticket does not have any follow up in last 2 days, when its open.
In search or report creation there is no option for followup search,

--
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs