Id like to choose just an option in "Clasificacion", I dont need the 6 text boxes that always appear.
Is there a way to delete or not show them?? I was looking for it all morning and couldnt find it.
Thanks in advance.
> From: nils.leideck@leidex.net > Date: Thu, 3 Mar 2011 00:31:17 +0100 > To: otrs@otrs.org > Subject: Re: [otrs] Create new item in agent intreface > > Dear Alan, > > these FreeTextFields needs to be enabled in every View where they should appear. > > E.g. Frontend::Agent::Ticket::ViewNote > > Cheers, Nils > > On 02.03.2011, at 22:33, Alan Creed wrote: > > > Hi > > Where can i enable the fields?, cant find that option > > Thanx in advance > > > > Enviado desde mi iPhone > > > > El 02/03/2011, a las 18:27, Nils Leideck <nils.leideck@leidex.net> escribió: > > > >> Dear Juancho, > >> > >> ok, the second is not required beacuse you just have one key = “Product”, so there is no need for a default selection. right? ;-) > >> This is the first step I described, did you do the second step as well? > >> > >> Cheers, Nils > >> > >> On 02.03.2011, at 19:03, Juancho - wrote: > >> > >>> The configuration is as follows: > >>> > >>> Opciones de Configuracion: Ticket -> Core::TicketFreeText > >>> > >>>> From: nils.leideck@leidex.net > >>>> Date: Wed, 2 Mar 2011 17:08:35 +0100 > >>>> To: otrs@otrs.org > >>>> Subject: Re: [otrs] Create new item in agent intreface > >>>> > >>>> Dear Juancho, > >>>> > >>>> can you post you configuration details? > >>>> > >>>> Cheers, Nils > >>>> > >>>> On 02.03.2011, at 16:08, Juancho - wrote: > >>>> > >>>>> Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field. Any suggestions? > >>>>> > >>>>>> From: nils.leideck@leidex.net > >>>>>> Date: Tue, 1 Mar 2011 20:23:52 +0100 > >>>>>> To: otrs@otrs.org > >>>>>> Subject: Re: [otrs] Create new item in agent intreface > >>>>>> > >>>>>> Dear Juancho, > >>>>>> > >>>>>> TicketFreeTextFields are for the Customer AND the Agent interface. > >>>>>> > >>>>>> 1. Declare the TicketFreeField in SysConfig -> Ticket -> Core::Ticket::FreeText > >>>>>> 2. Enable the relevant fields per view (no matter if customer or agent interface - use SysConfig) > >>>>>> > >>>>>> On 01.03.2011, at 20:13, Juancho - wrote: > >>>>>> > >>>>>>> Am trying to create a new option in Agent Interface in wich I could assign a number or string like: "hardware" or "DB", after receiving the ticket, to add a new clasification. > >>>>>>> > >>>>>>> Is there an option to do that????? > >>>>>>> The freetext one seems to be just for customer interface! > >>>> > >>>> — > >>>> Nils Leideck > >>>> http://webint.cryptonode.de / a Fractal project > >>>> > >>>> --------------------------------------------------------------------- > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> --------------------------------------------------------------------- > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> — > >> Nils Leideck > >> http://webint.cryptonode.de / a Fractal project > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > — > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs