On 12/15/2013 9:54 AM, Gerald Young wrote:
Ticket::Frontend::AgentTicketCompose###StateDefault
Default value: open
Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface. Thanks Gerald.
I did find that value was set for "new", however when I try to change it in the SysConfig to "open", then click "update" the page reloads, and the box still says "new". Clicking the "reset to default" also doesn't work. By "doesn't work" I mean that the browser works for a bit, the page reloads, and the value of Ticket::Frontend::AgentTicketCompose###StateDefault has not changed. -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - -----------------------------------------------