uhoh, But. Did you install ITSM packages ? The group should be created with the import of them...

the packages are:

GeneralCatalog
ITSMCore
ITSMConfigurationManagement

just for CMDB (rest of the list, correct me if I'm wrong)

and are available via http://ftp.otrs.org/pub/otrs/itsm/packages13otrs.xml manageble in Admin - Package Manager or downloading them from the otrs site and installable via $OTRS_HOME/bin/opm.pl 

HTH

On Thu, Mar 11, 2010 at 12:59 PM, Sandeep Murthy <sandeepmurthy@yahoo.com> wrote:
Thanks for the information. I found only 3 predefined groups - admin, stats and users. I created a new group "itsm-configitem", enabled all permissions but still no "ConfigItem" in the NavBar.


From: Marco Vannini <marco.vannini@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thu, March 11, 2010 11:42:18 AM
Subject: Re: [otrs] Putting CMDB to work

You should be part of itsm-configitem group, then you will have the ConfigItem in NavBar. To define new or modify the existant CI you should access [ Config Item ] in admin section





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