Hi there, Just to signal I have created a bug http://bugs.otrs.org/show_bug.cgi?id=5440 because you can not filter emails with bcc, only with the to and cc. Hope I am not the only one requesting that ... Cheers Philippe PS : is there a place I can just add "bcc" so that it appears in the list and will that do the trick? Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.