Re: [otrs] Problem with Postmaster filters (?)

What does the log say about the assignment of Queue? May I inquire as to why you decided on Customer Based Queues? Are there different agents handling different customers? On Wed, Nov 28, 2012 at 9:07 AM, Muhammad El-Sergani wrote:

I'm sorry guys, nothing is working here. Any pointers as to where to look at for problems/errors?

Thanks //M

On Tue, Nov 27, 2012 at 8:37 PM, Sune T. Tougaard wrote:

...

We do something similar on our 3.1.2 install.****

Not sure how I got this one figured out (or even if it’s entirely correct), but here’s a good site to test: http://regexpal.com/****

(and I’m sure some regexp guru can do this 6 characters or less ;-) )****

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(.*\@topdomain|.*\@subdomain|.*\@subdomain\.topdomain|.*\@split\-sub\-domain|.*\@split\-sub\-domain\.topdomain)\.com ****

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This should match:****

anyone@topdomain.com****

anyone@subdomain.com****

anyone@subdomain.topdomain.com****

anyone@split-sub-domain.com****

anyone@split-sub-domain.topdomain.com****

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The at sign may not be necessary to escape, but I read somewhere that perl sometimes expects the @ to be seomthing else.****

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-- ****

/Sune T.****

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****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Muhammad El-Sergani *Sent:* 27. november 2012 15:20 *To:* User questions and discussions about OTRS. *Subject:* [otrs] Problem with Postmaster filters (?)****

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Hi all,****

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I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11 and we noticed that emails are not dispatched to their right Queues using Postmaster filters.****

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We're using IMAPs, Trusted account, Dispatching by select Queue (previously by To: field) and tried the following syntaxes in our filters: ****

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*Filter condition (one of the following per test):*****

From == @domain****

From == @domain.*****

From == .*@domain****

From == .*@domain.*****

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*Set Email Header:*****

X-OTRS-Queue == *Queue_name*****

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Please let me know your thoughts, it's very frustrating and used to work OK on our earlier installation, 3.0.1.****

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Thanks****

//M****

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